A Snapstreak or a Snapchat streak happens when you and your friend snapped each other for 3 consecutive days.
The number next to the fire emoji displays the number of days you’ve been on a streak.
If you’ve been on a streak with your friend for a long time, you need to keep it going.
Otherwise, you’d lose the streak and the number next to the fire emoji will be gone.
But what if you lost your Snapchat streak by accident?
Or maybe you lost your internet connection right before your streak ended so you’re unable to send a snap.
If that’s the case, you need to contact Snapchat support for help.
In this guide, you’ll learn how to get, recover, or revive your Snapchat streak back.
How to get your Snapchat streak back
To get your Snapchat streak back, you need to contact Snapchat support.
You can do so by visiting the Snapchat support website and selecting the “Contact Us” button.
After you’ve selected the “Contact Us” button, you’ll land on the “Contact Us” page.
On the page, you need to select the issue that you’re facing.
Since you’ve lost your Snapchat streak, select the “I lost my Snapstreak” option.
Then, you’ll be able to complete a form where you can submit it to Snapchat support.
In the form, you need to provide your contact information and a description of your issue.
After you’ve submitted the form, you need to wait for Snapchat’s response.
If successful, Snapchat support will recover your streak.
Here’s how to get your Snapchat streak back:
1. Contact Snapchat support
The first step is to contact Snapchat support for help.
This is because you won’t be able to recover your Snapchat streak yourself.
To contact Snapchat support, you need to visit the Snapchat support website.
Firstly, go to Google and search for “Snapchat support”.
Then, click on the first result that says, “Snapchat Support”.
Alternatively, you can visit the Snapchat support website by using this link: https://support.snapchat.com/.
Once you’re on the Snapchat Support website, you’ll see multiple topics.
There are multiple topics that you can choose from.
This includes “Using Snapchat”, “Snapstreaks”, “My Account is Hacked”, and others.
You can also select “SHOW MORE” to show more topics.
Since you’re looking to get your Snapchat streak back, you need to contact Snapchat support.
At the bottom of the topics, you’ll see a “Contact Us” button.
Tap on the “Contact Us” button to contact Snapchat support.
2. Select “I lost my Snapstreak”
After you’ve tapped on “Contact Us”, you’ll land on the “Contact Us” page.
On the “Contact Us” page, you’ll see multiple options under the “What can we help you with?” header.
Firstly, you need to select the topic that you need help with.
There are multiple topics that you can choose from including “I can’t access my account”, “Report a safety concern”, “I have a privacy question”, and more.
Since you’re looking to recover your Snapchat streak, select the “I lost my Snapstreak” option.
After you’ve selected the “I lost my Snapstreak” option, a description box will open.
The description tells you that you and your friend must send snaps to each other every 24 hours to keep your Snapstreak going.
If you lost your streak, you can complete a form so that Snapchat support can review it.
Scroll down the page to proceed to the form.
After you’ve scrolled down the page, you’ll see a form.
The form has multiple fields that you need to complete.
Firstly, enter your Snapchat username in the “Username” field.
Alternatively, you can write “none”.
Secondly, enter your email address in the “Email” field.
Make sure to enter the email address that is associated with your Snapchat account.
In other words, you need to enter the email address that you’ve used to create your Snapchat account.
Thirdly, enter your mobile number in the “Mobile Number” field.
When you’re entering your mobile number, you need to include your country code as well.
Forthy, enter your device in the “Device” field.
Include the brand, model, and model series of your device.
Fifthly, enter your friend’s username in the “Friend’s Username” field.
Keep in mind that you can only enter one of your friend’s usernames per submission.
Next, enter the date that you’ve lost your Snapstreak in the “When did you start having this issue” field.
Lastly, enter the number of days that your Snapstreak lasted in the “How long was your Snapstreak before it expired?” field.
When you’re entering the number of days, make sure to use numbers only (e.g. 65).
3. Explain your issue and submit the form
Once you’ve entered the number of days that your Snapstreak lasted, scroll down the form.
Under the “How long was your Snapstreak before it expired?” field, you’ll see a “Did you see the ⏳ icon?” dropdown box.
The hourglass indicates that your Snapstreak is about to end.
Select “Yes” if you’ve seen the hourglass icon.
On the other hand, if you didn’t see the hourglass icon, select “No”.
Next, you need to explain your issue in the “What information should we know?” field.
In the “What information should we know?” field, explain that you’ve recently lost your streak on Snapchat and the reason behind it.
Here’s an example of a description, “Hi Snapchat, I recently lost my Snapstreak because of connectivity issues. I was about to send a snap right before my Snapstreak expired, but I lost connection so it couldn’t go through”.
Then, end of the description with a call to action like, “I need help in recovering my streak back, thanks!”.
Once you’ve completed the form, select the “Send” button to submit it to Snapchat support.
After you’ve submitted the form, you need to wait for Snapchat’s response.
Snapchat will typically take 1 to 3 business days to get back to you.
They will send you a response to the email address that you’ve provided.
Hence, you need to check your email periodically for Snapchat’s response.
If successful, Snapchat will recover your streak (as well as your friend’s), and you’ll be able to see the fire emoji (as well as the number next to it) again.
Conclusion
When you encounter an issue on Snapchat, you should try fixing it yourself first.
The Snapchat support website contains multiple topics that you can choose from.
This includes “Using Snapchat”, “Snapstreaks”, “My Account is Hacked”, and others.
Once you’re on the Snapchat support website, select the topic that you need help with.
After you’ve selected the topic that you need help with, you’ll see a lot of articles on it.
Select the article that is most relevant to your issue and follow its instructions.
However, if your issue is too complicated, you need to contact Snapchat support for help.
You can do so by selecting the “Contact Us” button on the Snapchat support website.
Further reading
140+ Good, Funny, and Cute Snapchat Names
