Are you not receiving a two-factor authentication code on Facebook?
Is the two-factor authentication code not sending?
If the code is not sending, you won’t be able to log in to your Facebook account.
Hence, you need to get the issue fixed so that you can access your account.
To do so, you need to have access to your phone number.
Unfortunately, if you don’t have access to your phone number, you won’t be able to log in to your Facebook account.
If that’s the case, you need to contact Facebook support for assistance by using the contact forms below.
In this guide, you’ll learn how to fix Facebook two-factor authentication code not received or not sent.
How to fix Facebook two-factor authentication code not received
To fix Facebook two-factor authentication not received, you need to try unblocking your contacts.
If unblocking your contacts does not fix the issue, you need to report an issue with verifying your account and with Facebook mobile texts.
You can do this by completing the “Report an issue with verifying your account” form and the “Report an issue with Facebook mobile texts” form.
After you’ve submitted the form, you need to wait for a few days for Facebook’s response.
Facebook will respond to you via the email address that you’ve provided.
Here are 3 methods to fix Facebook two-factor authentication not received:
- Method 1: Unblock your contacts
- Method 2: Report an issue with verifying your account
- Method 3: Report an issue with Facebook mobile texts
Method 1: Unblock your contacts
The first method is to unblock your contacts.
This is because you may have accidentally blocked Facebook as a contact in the past.
If you’ve blocked Facebook as a contact, you won’t be able to receive text messages from them.
Hence, you need to unblock Facebook as a contact to receive a 2-factor authentication or security code.
Here’s how to unblock your contacts:
1. Go to your settings
To begin with, you need to open your phone’s settings.
In this guide, we’ll use an iOS device as an example.
Firstly, pull down from the middle of your screen.
Next, search for “Settings” and open the settings app.
2. Tap on “Phone”
After you’ve opened the settings app, you’ll land on your settings.
In your settings, you’ll see multiple options including “Airplane Mode”, “Wi-Fi”, “Bluetooth”, and more.
Scroll down your settings until you find “Phone”.
Tap on “Phone” to open your phone settings.
3. Tap on “Blocked Contacts”
After you’ve tapped on “Phone”, you’ll land on your phone settings.
On your phone settings, you’ll be able to modify “Siri & Search”, “Notifications”, “Incoming Calls”, and more.
Scroll down until you find “Blocked Contacts”.
Tap on “Blocked Contacts” to open your blocked contacts.
4. Unblock all contacts
After you’ve tapped on “Blocked Contacts”, you’ll see a list of contacts that you’ve blocked.
Facebook might be one of your blocked contacts.
Hence, you need to unblock Facebook as a contact.
To do so, tap on “Edit” at the top right corner of the screen.
Now, you need to unblock all of your blocked contacts by tapping on “-“.
Once you’ve removed all of your blocked contacts, re-open Facebook and try sending the two-factor authentication code again.
This time, you should receive the code.
Method 2: Report an issue with verifying your account
The second method is to report an issue with verifying your account.
To do so, you need to go to the “Report an issue with verifying your account” form.
Next, you need to complete the form and submit it.
Lastly, wait for a few days for Facebook’s response via the email address that you’ve provided.
Here’s how to report an issue with verifying your account:
1. Go to the “Report an issue with verifying your account” form
Report an issue with verifying your account: https://www.facebook.com/help/contact/283958118330524.
The first step is to go to the “Report an issue with verifying your account” form.
To do so, go to Google and search for “Report an issue with verifying your account”.
Next, tap on the “Report an Issue with Verifying Your Account” search result.
Alternatively, you can visit the form by clicking on this link: https://www.facebook.com/help/contact/283958118330524.
2. Fill up the form
Once you’re on the form, you’ll see multiple fields.
This includes “Your email address”, “Mobile network operator”, “Phone number”, and country”.
Now, you need to complete all of the fields.
Firstly, enter your email address in the “Your email address” field.
Make sure to enter an email address that you have access to.
Secondly, enter your mobile network operator (e.g., AT&T, Verizon) in the “Mobile network operator” field.
Thirdly, enter your phone number and country in the “Phone number” field and “Country” field respectively.
3. Submit the form
After you’ve entered your email address, mobile network operator, phone number, and country, you need to scroll down the form.
Now, you need to provide the error message (if applicable).
There are three options including “That phone was recently used to verify another account”, “You have reached your code limit”, and “Other”.
Select the “Other” option since you are unable to receive the two-factor authentication code.
Next, describe that the Facebook two-factor authentication code is not received in the “Additional info” field.
Lastly, tap on “Send” to submit the form.
Now, wait for a few days and check your email for Facebook’s response.
In the email, Facebook will give you instructions on how you can access your account.
Method 3: Report an issue with Facebook mobile texts
The third method is to report an issue with Facebook mobile texts.
To do so, you need to go to the “Report an issue with Facebook mobile texts” form.
Next, you need to complete the form and submit it.
Lastly, wait for a few days for Facebook’s response via the email address that you’ve provided.
Here’s how to report an issue with Facebook mobile texts:
1. Go to the “Report an issue with Facebook mobile texts” form
Report an issue with Facebook mobile texts: https://www.facebook.com/help/contact/352512044767949.
Firstly, you need to go to the “Report an issue with Facebook mobile texts” form.
To do so, go to Google and search for “Report an issue with Facebook mobile texts”.
Next, tap on the first search result.
Alternatively, you can visit the form by clicking on this link: https://www.facebook.com/help/contact/352512044767949.
2. Fill up the form
Once you’re on the form, you’ll see a multiple-choice question as well as multiple fields.
Now, you need to complete all of the fields.
Firstly, you need to provide the issue that you’re facing.
There are 4 types of issues including “Activating texts”, “Sending texts”, “Receiving texts”, and others.
Since you haven’t received the two-factor authentication code, select “Receiving texts”.
Secondly, you need to enter your mobile network operator (e.g., AT&T, Verizon) in the “Mobile network operator” field.
Thirdly, enter your phone number and your contact email address in the “Phone number” field and the “Contact email address” field respectively.
3. Submit the form
Once you’ve entered your phone number and contact email address, you need to scroll down the form.
Now, there are a couple more fields that you need to complete.
This includes the “Country” field and the “Describe the issue” field.
Firstly, enter your country in the “Country” field.
Secondly, describe that the Facebook two-factor authentication code is not received or sent in the “Describe the issue” field.
Here’s an example of a description, “Hi, I’m having trouble with receiving the two-factor authentication code. I need assistance in accessing my Facebook account”.
Lastly, tap on “Send” to submit the form.
After you’ve submitted the form, you need to wait for a few days and check your email for Facebook’s response.
In the email, Facebook will give you instructions on how you can access your account.
Conclusion
Two-factor authentication or 2-factor authentication is a feature that protects your Facebook account.
You can turn it on by going to your security and login settings.
If you turned it on, you’ll need to enter a code each time someone tries accessing your account from a different device.
You’ll also get notified if someone tries accessing your account from a different device.
However, in some cases, the Facebook two-factor authentication code is not received.
If that’s the case, you need to try the methods above to fix the issue.
Further reading
How to Fix Dark Mode Not Showing on Facebook
How to Recover Your Facebook Account Without Email And Phone Number
