When you try to log in to Snapchat, you might experience the Support Code SS07 error.
Snapchat is a photo and video app where you can share instances with your friends and family.
These instances are known as “Snaps”, which are photos or videos that last for 24 hours.
After 24 hours, the photo or video will be automatically deleted.
The app has several filters known as Lenses that are made by the Snapchat community.
Snapchat also allows you to video chat, chat, and express yourself with Bitmojis and Friendmojis.
The app also has a feature called “Snap Map” where you can share your location with your friends.
Since Snapchat’s launch, the app has had several bugs and glitches like log-in errors.
In this guide, you’ll learn how to fix Snapchat Support Code SS07 when you can’t log in to your account.
What is Support Code SS07 on Snapchat?
Support Code SS07 on Snapchat means that you’ve made too many login attempts.
Otherwise, Snapchat has detected suspicious activity in your account and temporarily disabled it.
In some cases, the error message can happen because of a bug/glitch that will be addressed in the next update.
In other cases, Snapchat might have an outage and you need to wait for the servers to be back up.
You can check if Snapchat is down by going to downdetector.com/status/snapchat and checking the graph for a spike.
How to fix Snapchat Support Code SS07
To fix Snapchat Support Code SS07, try unlocking your Snapchat account from accounts.snapchat.com/accounts/unlock.
Before you unlock your account, you need to uninstall third-party apps and unroot your Android device.
If your internet connection is slow or inactive, try connecting to another network (e.g. from mobile data to Wi-Fi).
If the error still persists, you need to contact Snapchat support by submitting a request.
Fix 1: Unlock your Snapchat account
- Visit https://accounts.snapchat.com/accounts/unlock.
- Log in to your Snapchat account.
- Select “Unlock” to unlock your account.
- Force exit the Snapchat app and try logging in to your account.
Source: https://support.snapchat.com/en-US/article/locked.
Fix 2: Uninstall third-party apps and unroot your Android device
- Uninstall third-party apps or plugins that are linked to Snapchat.
- Unroot your Android device if you’ve rooted it.
- Uninstall and reinstall the Snapchat app (it will be automatically updated to the latest version and the app’s cache will be cleared).
Source: https://support.snapchat.com/en-US/a/account-questions.
Fix 3: Turn off your VPN and switch your network
- Turn off your VPN if you’re connected to one.
- If you’re not connected to a VPN, try connecting to one instead.
- If you’re connected to a Wi-Fi network, turn it off and switch to mobile data instead.
- If you’re connected to mobile data, connect to a Wi-Fi network instead.
Source: https://support.snapchat.com/en-US/a/account-questions.
Note: After you’ve switched to Wi-Fi/mobile data or turned on/off your VPN, force close Snapchat, reopen it, and try to log in to your account.
Fix 4: Contact Snapchat support
- Go to https://support.snapchat.com/en-US/i-need-help.
- I can’t access my account > I see an error message when I log in.
- Select “Yes” next to “Need help with something else?”.
- Complete the form and submit it.
- Wait for 1-3 business days for Snapchat’s response via email.
Here’s an example of a description, “Hi Snapchat support, I’m getting a support code SS07 error when I try to log in to my account. I need help accessing my account”.
Note: You need to enter the email address that is linked to your Snapchat account. You can also contact Snapchat Support on Twitter (@snapchatsupport) by sending them a direct message or tagging them.
Further reading
How to Fix Snapchat Support Code C14B
