Are you getting a Support Code C14B error when you try to log in to Snapchat?
Here’s the error message, “Please check your connection and try again”.
Snapchat is a photo and video app where you can share instances with your friends and family.
These instances are known as “Snaps”, which are photos or videos that last for 24 hours.
After 24 hours, the photo or video will be automatically deleted.
The app has several filters known as Lenses that are made by the Snapchat community.
Snapchat also allows you to video chat, chat, and express yourself with Bitmojis and Friendmojis.
The app also has a feature called “Snap Map” where you can share your location with your friends.
Since Snapchat’s launch, the app has had several bugs and glitches like log-in errors.
In this guide, you’ll learn how to fix Snapchat Support Code C14B when you can’t log in to your account.
What is Support Code C14B on Snapchat?
Support code C14B on Snapchat means that you don’t have an active internet connection or your internet speed is too slow.
Otherwise, you’ve made too many login attempts or it’s happening because of a bug/glitch.
A third-party app or plugin can also cause the error.
You can check if Snapchat is down by navigating to downdetector.com/status/snapchat.
If there’s a spike in the graph, it means that Snapchat is down and you need to wait until the servers are back up.
How to fix Snapchat Support Code C14B
To fix Snapchat Support Code C14B, you need to try unlocking your Snapchat account.
Before that, you need to unroot your Android device and uninstall third-party apps.
If your internet connection is weak or inactive, you can try switching your network (e.g. Wi-Fi to mobile data).
If you still can’t fix the error, you need to contact Snapchat support for help.
Fix 1: Unlock your Snapchat account
- Visit https://accounts.snapchat.com/accounts/unlock.
- Log in to your Snapchat account.
- Select “Unlock” to unlock your account.
- Force exit the Snapchat app and try to log in to your account.
Source: https://support.snapchat.com/en-US/article/locked.
Fix 2: Uninstall third-party apps and unroot your Android device
- Uninstall third-party apps or plugins that are linked to Snapchat.
- Unroot your Android device if you’ve rooted it.
- Uninstall and reinstall the Snapchat app (this will clear Snapchat’s cache and it’ll be automatically updated to the latest version).
Source: https://support.snapchat.com/en-US/a/account-questions.
Fix 3: Turn off your VPN and switch your network
- Turn off your VPN if you’re connected to one.
- If you’re not connected to a VPN, try connecting to one instead.
- If you’re connected to a Wi-Fi network, turn it off and switch to mobile data instead.
- If you’re connected to mobile data, connect to a Wi-Fi network instead.
Source: https://support.snapchat.com/en-US/a/account-questions.
Note: After you’ve switched to mobile data/Wi-Fi or turned off your VPN, force exit Snapchat, reopen it, and try to sign in to your account.
Fix 4: Contact Snapchat support
- Go to https://support.snapchat.com/en-US/i-need-help.
- I can’t access my account > I see an error message when I log in.
- Select “Yes” next to “Need help with something else?”.
- Complete the form and submit it.
- Wait for 1-3 business days for Snapchat’s response via email.
Here’s an example of a description, “Hi Snapchat support, I’m getting a support code C14B error when I try to log in to my account. I need help accessing my account”.
Note: You need to enter the email address that is linked to your Snapchat account. You can also contact Snapchat Support on Twitter (@snapchatsupport) by tagging them or sending them a direct message.
Further reading
How to Fix Snapchat Support Code C04A
