Is the WhatsApp verification code or security code not sending?
Did you request an SMS code from WhatsApp but you’re not receiving it?
If you’re facing this issue, you won’t be able to access WhatsApp.
This problem can happen if you’ve enabled the 2-Step Verification feature.
It can also happen even if you’ve entered the correct region code and phone number.
In this guide, you’ll learn 3 ways to fix a WhatsApp security or verification code not sending or not received.
Why is WhatsApp not sending me a security code?
WhatsApp is not sending you a security code because you’ve blocked their contact.
It can also happen because you’ve entered an incorrect number or region code.
For example, if you’re living in Singapore, your region code is +65.
If you’ve provided another region code, you won’t be able to receive the security code.
Make sure to check that you have an active internet connection as well.
How to fix WhatsApp verification code not sending
To fix WhatsApp verification code not sending, try unblocking your blocked contacts and try resending it.
If you’ve enabled 2-Step Verification on WhatsApp and you’re not receiving the code, you can turn it off by opening WhatsApp on your old phone.
If all else fails, you need to contact WhatsApp support on the app or on the website for assistance.
1. Unblock your contacts
How to unblock your contacts on iOS:
- Open the Settings app.
- Scroll down and select “Phone”.
- Select “Blocked Contacts”.
- Tap on “Edit” and tap on the “-” icon on all numbers.
- Try sending the WhatsApp verification/security code again.
How to unblock your contacts on Android:
- Open the Phone app.
- Tap on the three dots icon.
- Select “Settings” followed by “Blocked numbers”.
- Select the “X” icon followed by “Unblock” on all numbers.
- Try sending the WhatsApp verification/security code again.
2. Turn off 2FA on a device that’s logged in to WhatsApp
Note: This method only applies to those who have 2FA enabled for WhatsApp. If you don’t, you can skip this method.
- Open WhatsApp on a device that’s currently logged in (for example, if you’re still logged in to WhatsApp on your old phone, you can still access it there).
- Navigate to Settings > Account > Two-Step Verification > Turn Off.
- Force close WhatsApp and reopen it.
Note: If you have an old phone that’s currently logged in to WhatsApp, you can turn off 2FA there and prevent the need to enter a verification/security code.
3. Contact WhatsApp support
Contact WhatsApp on the app:
- Open the WhatsApp mobile app.
- Settings > Help > Contact Us.
- Explain that you’re not receiving the verification/security code.
- Select “Next” or “Send via Email” and follow the on-screen instructions.
Contact WhatsApp on the web:
- Go to https://www.whatsapp.com/contact/?subject=messenger.
- Enter your phone number and email address.
- Select the device that you’re using WhatsApp on (e.g. Android).
- Explain that you’re not receiving the verification/security code.
- Select “Next Step” and follow the on-screen instructions.
Here’s an example of a report, “Hi WhatsApp, I’ve entered my phone number and region code correctly but I’m not receiving a verification code. I need help in accessing my account”.
The WhatsApp team will take 1 to 3 business days to respond to you.
WhatsApp will either contact you via chat or email.
Depending on the number of reports, it can take longer to receive a response.
Further reading
How to Fix “This account is not allowed to use WhatsApp”
